Neospin Casino Terms and Conditions

Effective Date: 09.04.2026 | Version: 1.0

Operator: Metlait S.R.L. (Costa Rica Reg. No. 3-102-911867)

Licence: Tobique Gaming Commission (TGC) No. 0000064

Official Contact & Disputes: [email protected] | ADR: [email protected] (EGIS)

Official Website: Neospin Casino

1. General & Account Rules

Acceptance: Creating an account confirms full agreement with these terms, the Privacy Policy, Bonus Policy, and Responsible Gaming rules.
Eligibility: Players must be 18+ (or the legal gambling age in their jurisdiction).
Single Account Policy: Only one (1) account is permitted per person, household, IP, or shared device. Duplicate accounts will be closed, and all funds/winnings forfeited.
Non-Transferable: Accounts, balances, and rights cannot be sold, gifted, or transferred.

2. Verification (KYC) & Anti-Fraud

Mandatory Checks: Valid ID (passport/driver’s license), proof of address (utility bill), and payment verification are required before processing withdrawals.
Crypto & BTC Rule: BTC players must pass ID verification before placing wagers.
Verification Failure: Failure to supply valid documents or respond to verification calls/emails within two (2) weeks will lead to account closure and balance forfeiture.
Fraud Zero-Tolerance: Bot usage, collusion, VPN location bypass, chargebacks, and bug exploitation are prohibited and result in permanent bans and balance confiscation.
Deposit Playthrough (AML): All deposits must be wagered at least 3x before a cashout can be requested.

3. Country & Game Restrictions

Restricted Jurisdictions: Real-money play is strictly blocked for residents of:
Afghanistan, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada (Ontario & New Brunswick), Central African Republic, China, Cuba, Cyprus, DR Congo, Estonia, Georgia, Gibraltar, Greece, Guernsey, Haiti, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, El Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, and Yemen.
Sweden Exclusions: Swedish residents cannot claim bonuses, promotions, or VIP rewards.
Software Limits: Specific providers (NetEnt, Play’n GO, Pragmatic, Amatic) have extra country-level blocks. Using a VPN to bypass these restrictions is prohibited.

4. Deposits, Withdrawals & Currencies

Supported Currencies: EUR, USD, AUD, CAD, NZD, BTC, BCH, ETH, LTC, USDT, XRP. Crypto valuations use Coinbase Converter rates.
Deposit Limits: Minimum €20 / $20 (or crypto equivalent). Deposits must originate from accounts/cards in the player’s own legal name.
Withdrawal Minimums: Minimum €30 / $30 (or crypto equivalent). Bank Wire transfers require higher minimums (€500).
Withdrawal Limits:
- Daily: €4,000 / $4,000 / BTC 0.05
- Weekly: €10,000 / $10,000 / BTC 0.12
- Monthly: €30,000 / $30,000 / BTC 0.36
  
  (Progressive jackpots are paid in full without applying frequency limits).
Processing Time: Internal payout processing takes up to 72 hours. Intermediary bank fees (up to €16) are paid by the player.

5. Bonus Terms & Inactivity

No-Deposit Cashout Cap: Maximum payout from no-deposit offers or free spins is capped at €50 / $50 USD (or local currency equivalent).
Bonus Abuse: Irregular play (e.g., placing max bets on high-volatility slots solely to meet wagering, delaying rounds, or holding a deposit-to-bonus ratio over 50%) voids promotional winnings.
Dormant Accounts: Accounts inactive for 12 consecutive months incur a monthly administrative maintenance fee of €25 until the balance reaches zero or activity resumes.

6. Legal & Dispute Resolution

Limitation of Liability: Gambling carries financial risk. The operator is not liable for technical glitches, connection drops, or player losses. Server log records are final in all outcome disputes.
Claim Deadline: Any legal claims or actions must be brought within one (1) year from the date the cause of action arose.
Disputes & Arbitration: Internal complaints escalate to support. Unresolved disputes may be submitted to EGIS ADR ([email protected]). Binding legal arbitration takes place exclusively in Costa Rica.

ty and changes

Continuous, error-free access is not guaranteed. These terms and site content may be updated when operational, technical or legal requirements change.